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Help Desk

DermBoutique FAQs

Ordering Information

Shipping Information

Privacy

Contact Information


Ordering Information

How do I place an order?

Simply visit the page of the product you want to buy and add the item to your shopping cart. Alternately, you may call 1-800-587-0888 to place your order.

Can I order without a credit card?

We have as yet been unable to find a fast, secure and effective way to accept orders other than by credit card. So we regret that all orders must be placed via credit or check card.

Is ordering online secure?

All transactions placed online at DermBoutique.com are protected by 256-bit encryption, the industry standard in safe, secure transactions. Our website is closely monitored and there is no need for concern whatsoever that your personal or financial information will be at risk.

I don't like using my credit card online. What are my other ordering options?

You may order by phone at 1-800-587-0888.

Shipping Information

How long does it take for my order to be shipped?

We ship all orders within 1 business day (except in the event that we have a question about your order). We dispatch all orders at approximately 2 p.m. EST. Orders received after that time, on weekends or during holidays will be shipped the next business day.

How much does shipping cost?

Please see the shipping time and cost table.

How long does delivery take?

Please see the shipping time and cost table.

How is my order shipped?

Your order is shipped in a plain box. We ship in this type of packaging because we understand that some customers are concerned with their privacy, especially when ordering personal products.

Do you ship internationally?

Yes, we do. We ship via USPS Global Express Mail which provides the best value for our international customers.

How long does international shipping take?

Please see the shipping time and cost table.

How much does international shipping cost?

Please see the shipping time and cost table.

What happens if my order does not clear international customs?

If for some reason your order does not clear customs in your country then please provide us with the proper documentation verifying this event and we will refund the amount of your order minus a $10 restocking fee and the shipping fee.

Privacy Policy

Is your website secure?

All transactions placed online at DermBoutique.com are protected by 256-bit encryption, the industry standard in safe, secure transactions. Our website is closely monitored and there is no need for concern whatsoever that your personal or financial information will be at risk.

What kind of information do you collect?

We only collect the information necessary to complete your order. That's it. For more information, please visit our privacy policy.

Contact Information

How can I contact DermBoutique.com?

Please contact us by email or by calling 1-800-587-0888.